Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.

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TextPublisher: New York, N.Y. : Viking, 1999Description: xxi, 250 pages : illustrations ; 24 cm. + 4 audiocassettes in caseContent type:

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Item type	Current library	Home library	Call number	Status	Barcode
Books	Ombudsman Library Headquarters Main shelves	Ombudsman Library Headquarters	158.2 (Browse shelf(Opens below))	Available	0000000002583

Accompanied by: 4 audio tapes of the abridged text, read by the authors.

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