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Complaint handling guide

Complaint handling guide - Malawi Office of the Ombudsman May,2018 - vii,21p.; 21cm.

Subjects--Topical Terms:
Purpose
The legal mandate of the office of the Ombudsman
Best practices in the office of the Ombudsmanry
Lodging a complaint
Complaint registration
Complaint screening
complaints that can be investigated by the ombudsman
complaints that cannot be investigated by the Office
Urgent complaints
acceptance of out of time complaints
Responsibility of an investigator
Investigating complaints
complaint resolution, compliance and disposal
Disposal of cases
Storage of closed files

Dewey Class. No.: 352.885

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