Complaint handling guide
Material type:
TextPublication details: Malawi Office of the Ombudsman May,2018Description: vii,21p.; 21cmSubject(s): - Purpose
- The legal mandate of the office of the Ombudsman
- Best practices in the office of the Ombudsmanry
- Lodging a complaint
- Complaint registration
- Complaint screening
- complaints that can be investigated by the ombudsman
- complaints that cannot be investigated by the Office
- Urgent complaints
- acceptance of out of time complaints
- Responsibility of an investigator
- Investigating complaints
- complaint resolution, compliance and disposal
- Disposal of cases
- Storage of closed files
- 23 352.885
Reviews from LibraryThing.com:
| Item type | Current library | Home library | Call number | Status | Barcode | |
|---|---|---|---|---|---|---|
Books
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Ombudsman Library Headquarters Main shelves | Ombudsman Library Headquarters | 352.885 (Browse shelf(Opens below)) | Available | 0000000002242 |
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